Terms & Conditions
Please read these before placing an order — they apply to every order placed with The Baking Genius.
Orders
Standard orders can be placed immediately and can be received between 2 and 48 hours, but are only accepted if we have capacity.
Right to Refuse
The bakery reserves the right to refuse any order or service.
Product Appearance
Cakes and treats may look slightly different from the photos shown, but quality is guaranteed.
Collection
If an order is not collected within 48 hours, it may be sold or disposed of without a refund. A suitable time will always be discussed prior to collection, and we by all means try to be accommodating to the buyer.
Delivery Policy
We do not deliver. Arrangements should be made via Uber delivery services, and we will ensure food safety even in the way we package.
Complaints
If there is a problem with your order, report it before leaving the store (for collections) or within 2 hours of delivery. You may qualify for a refund or voucher based on how we assess it. Kindly note, our recipes are always consistent.
Changes & Cancellations
Standard orders require immediate notice for changes or cancellations, because orders are worked on as soon as the money reflects. Immediate orders therefore cannot be changed or cancelled.
Storage & Care
Scones should be kept in airtight containers. Cakes should be kept in an airtight container in a fridge. We advise further upon collection.
Refunds
Refunds are considered on a case-by-case basis and may be replaced with a voucher. Approved refunds usually take 10–14 business days to process, depending on the issue. Returned items are subject to a 50% restocking fee, which is deducted from the amount refunded to you.
Liability & Allergens
Once the cake is collected, responsibility passes to the customer. The baker is not responsible for damage after collection, delays beyond its control, or allergic reactions. Products may contain common allergens such as milk, eggs, wheat and nuts.
⚠️ Allergen notice
Our treats are baked in a kitchen that handles milk, eggs, wheat and nuts. If you have an allergy, please tell us before you order.
Questions about any of the above? Get in touch or call +27 (0)83 797 6769.